A rented home should provide a safe, comfortable place to live. When repairs are delayed or ignored, everyday problems can quickly become more serious. A dripping pipe may cause damp, a broken boiler can leave a household without heating, and damaged windows may make a property cold and insecure.
Knowing how to recognise and report Housing Disrepair can help tenants protect their home, keep useful records, and take sensible action when a problem does not improve.
Common Problems in Rented Homes
Repair issues can affect any part of a property. Some are minor and easy to resolve, while others may affect health, safety, or the ability to use the home properly.
Common examples include:
- Persistent damp and mould
- Water leaks from roofs, pipes, or ceilings
- Broken heating or lack of hot water
- Unsafe electrical wiring or damaged sockets
- Blocked drains, faulty toilets, or damaged sinks
- Broken locks, doors, or windows
- Cracks, loose flooring, or unsafe staircases
In England, landlords are generally responsible for repairs to the structure and exterior of a property, as well as heating, hot water, sanitary fittings, and electrical wiring.
However, responsibility may depend on how the damage happened. Tenants can be responsible for damage caused by themselves, household members, or visitors.
The Effect of Unresolved Repairs
A repair problem can affect more than the appearance of a property. Damp and mould, for example, can cause damage to walls, clothing, furniture, and personal belongings. A leaking roof may lead to stained ceilings, damaged electrical fittings, and an unpleasant smell in the home.
Faulty heating can make a home difficult to live in during colder weather, especially for households with children, older people, or anyone with a health condition. Problems with locks and windows can also affect a tenant’s sense of security.
Damp and mould are recognised concerns in rented homes. Government guidance notes that people living in private or social rented housing are more likely to live in homes affected by damp and mould than owner-occupiers.
Report Repairs as Soon as Possible
The best first step is to report the issue to your landlord or letting agent promptly. This should be done in writing where possible, even if you have already discussed the problem by phone.
A clear repair report should include:
- A description of the problem
- The date you first noticed it
- The location of the issue
- How it affects the home or household
- Photographs or videos, if available
- A request for the repair to be arranged
For instance, if you are reporting mould, explain where it is located, whether it is spreading, and whether you can see signs of a leak or condensation. If the heating is not working, state whether there is also no hot water.
Written communication creates a useful record and helps prevent confusion about what was reported and when.
Keep a Record of Everything
If the repair is not completed quickly, start keeping a simple record. This can be a notebook, a document on your phone, or a folder of emails and photographs.
Make a note of:
- When you first reported the issue
- Who you contacted
- Any promised repair dates
- Contractor visits and missed appointments
- The work that was carried out
- Whether the problem was resolved
- Any damage to belongings or effect on daily life
Photographs taken over time can be particularly useful for showing that a problem has continued or worsened. Keep receipts for damaged belongings or reasonable extra costs related to the issue.
What If the Landlord Does Not Respond?
If your landlord does not respond, follow up in writing and ask for an update. Be polite but specific about the problem and the action you need.
The appropriate repair time depends on the seriousness of the issue. A dangerous electrical fault, serious leak, or lack of heating needs urgent attention. A minor cosmetic issue may take longer to arrange.
For serious or unresolved problems, tenants in England can contact their local council’s housing or environmental health department. The council may assess whether the condition of the home presents a serious hazard.
Continue paying rent unless you have obtained appropriate independent advice. Withholding rent can create additional tenancy problems.
FAQ
What is Housing Disrepair?
Housing Disrepair refers to repair or maintenance problems in a rented home that affect its condition, safety, or comfort. Examples include leaks, damp, mould, broken heating, and unsafe electrics.
Should I report repair issues by phone or email?
You can report issues by phone, but it is best to follow up by email or letter. Written communication provides a dated record.
Can I ask the council for help with a repair issue?
Yes. If a serious problem remains unresolved, your local council may be able to inspect the property and assess possible hazards.
What evidence should I keep?
Keep photographs, videos, emails, letters, appointment details, receipts, and a diary of the problem and its effect on you.
Conclusion
Tenants should not ignore repair problems that affect their home, health, or safety. Report issues promptly, keep clear evidence, and follow up if repairs are delayed. Taking organised, practical steps can make it easier to resolve Housing Disrepair and protect your living conditions.